Member verification process
The following describes the verification process that occurs after documents are submitted.
The verification pipeline
Verification begins with document upload: an identity document or passport, and, for a Self-Drive Vehicle, a driving license, submitted through the account. Automated and manual checks follow, carried out by us and/or independent third-party verification providers, and may include a selfie or biometric liveness check, proof of address, and sanctions screening. Notification of the outcome is then issued; failure to satisfactorily complete verification can result in a declined Booking Request, delays, or account restrictions.
Verification requirement
Identity verification is mandatory for all Members before a Booking Request can be submitted. License verification is additionally required for a Self-Drive Vehicle. A chauffeured service does not require license verification, since the Member does not operate the vehicle.
Data handling
Documents are used for identity, eligibility, and fraud-prevention purposes, including anti-money-laundering and sanctions compliance, and are handled in accordance with applicable data protection law.