How to make a reservation
With the right vehicle in view, securing it takes only a few simple steps.
Submitting a booking request
Submitting a Booking Request starts with selecting a pickup date, time, and return date on the vehicle listing, along with delivery or pickup at the location shown on the listing. Any extras, such as an additional driver, a chauffeured service, or insurance options offered on that listing, can be added, and the request is then submitted for the Provider's review.
Provider confirmation and payment
The Provider reviews the Booking Request and confirms availability. Once availability is confirmed, a quoted invoice is issued, covering the rental cost and any applicable security deposit or pre-authorization. The Booking is confirmed only once this invoice is paid; no charge is committed before payment, and the request can still be cancelled freely up to that point. We communicate each step, acceptance, rejection, or a request to pay, to the registered contact details. Response times vary.
Confirmation
Once payment is completed and the Booking is confirmed, a confirmation email is issued with the booking reference and pickup details.
Changes after booking
Once a Booking is confirmed, it cannot be changed. See Cancelling a Booking and Cancellation and Refund Policy for what happens if the Booking needs to be cancelled instead.