Cancelling a booking
Cancellation options depend on where the reservation stands, whether it remains a Booking Request or has already been confirmed as a Booking.
Cancelling a booking request
A Booking Request does not become a confirmed Booking until the Provider has confirmed availability and the resulting invoice has been paid. At any point before payment, whether the request is still pending or the Provider has confirmed availability and issued a quote, it can be cancelled directly from the booking or by contacting us through the official platform channels, with no charge committed.
Cancelling a confirmed booking
Once a Booking is confirmed, it is non-refundable by default. This applies to cancellations initiated after confirmation, change of mind, failure to collect the vehicle, no-shows, early returns, and partial use of the rental period.
Exceptional circumstances
In rare cases, a refund or partial refund may be considered at the discretion of the relevant Provider. Superkeys can facilitate communication with the Provider on a request but has no authority to require a refund and cannot guarantee one will be granted. See Cancellation and Refund Policy for full details.
Cancellations initiated by a provider
Where a Provider cancels a confirmed Booking, we will notify the registered contact details promptly and will attempt to identify an alternative vehicle, subject to availability. Any refund arising from a Provider-initiated cancellation is subject to the Provider's own policies.