Reporting an issue
Concerns are taken seriously and addressed promptly. The following outlines how to report a vehicle problem, billing dispute, or concern about a Provider.
Vehicle condition or mismatch issues
Such issues should be reported immediately upon pickup, prior to accepting the vehicle, ideally with photographs, as described in Vehicle Specifications and Condition. Resolution, such as an alternative vehicle, is subject to the Provider's own policies. Superkeys is not a party to condition disputes between a Member and a Provider.
Billing disputes
Support should be contacted with the booking reference prior to disputing a charge with a bank. See Cancellation and Refund Policy for how refunds and disputes are generally handled.
Safety or conduct concerns
A safety concern regarding a vehicle, a Provider, or a chauffeured service can be reported to our support team through the official platform channels.
Information to include in a report
- Booking reference number
- Description of the issue, including dates and times
- Photographs or video where relevant