What happens in an accident

The following steps apply in the event of an accident during a rental.

Immediate steps

Everyone's safety comes first, including contacting local emergency services if anyone is injured. Contact local police to file a report where required by local law, particularly for any accident involving another vehicle or property. Document the scene with photographs, including all vehicles involved, license plates, road conditions, and visible damage, and exchange information with any other parties involved.

Contacting Superkeys and the provider

Contact our support team through official platform channels as soon as possible after ensuring safety and involving police. Do not arrange independent repairs, since the Provider coordinates this process.

Next steps

The Provider assesses the vehicle and handles any insurance claim, since insurance is arranged by the Provider, as described in Insurance coverage options.
Your security deposit or pre-authorization may be affected pending the outcome of the assessment, as described in Security deposits.
Your final financial responsibility depends on the Provider's coverage and waiver terms and the accident circumstances, as described in Damage waivers and liability. We are not a party to this assessment.

When another party is at fault

Fault determinations and any claim against another party's insurance are matters for you, the Provider, and, where relevant, the parties' insurers to resolve directly. Documentation from police or witnesses supports this process.

Still need help?

See Contacting customer support.