Pre-rental vehicle inspection

A joint inspection at pickup protects both you and the Provider.

What happens during inspection

Before departure, you and the Provider complete a walk-around of the vehicle together, documenting its condition with photographs or video, including existing scratches, wheel condition, interior condition, and fuel or charge level.

Purpose of the inspection

This documentation serves as the baseline used to assess any new damage at return. Vehicles without a documented pre-rental condition can lead to disputes over pre-existing wear.

Independent documentation

Take independent photographs and video during the joint inspection, in addition to the Provider's documentation. Independent records protect you in the event of a disagreement about damage at return.

Items to check

Existing scratches, dents, or interior wear
Tire condition and spare or repair kit
Fuel or battery charge level
Presence of all agreed features or add-ons

Remote or delivered pickups

Where the vehicle is delivered rather than collected in person, the same inspection process applies with the Provider. You can still review the vehicle before accepting it.

Still need help?

See Contacting customer support.

Damage waivers and liability
Reporting an issue