Verification requirements

You must complete identity verification before submitting a Booking Request, and license verification is additionally required for a Self-Drive Vehicle. You may be asked to re-verify from time to time, including if your documents expire, change, or if we otherwise require it.

Documents required

Your government-issued photo ID or passport; accepted document types vary by country
Your valid driver's license, for a Self-Drive Vehicle (see Minimum age and license requirements)
A selfie or biometric liveness check to match your identity

Processing time

Processing time can vary. We and/or independent third-party verification providers carry out your verification, working to keep the process as smooth and swift as possible.

Purpose of verification

Because our rentals involve vehicles of exceptional value, verification protects you and the Provider by confirming that the person collecting the vehicle is legally entitled to drive it.

If verification fails

We will notify you of the reason for failure and what you need to resubmit. Common issues include blurry document photos, expired documents, or a name mismatch between your ID and your account.

Still need help?

See Contacting customer support.