Late returns and extensions

The following describes how we handle a delayed return, and how to plan ahead if you need more time.

Grace period

Whether a grace period applies before late fees begin, and its length, is shown in the terms for that listing.

Late fees

Late fee structure is shown on the listing. For significant delays, request a formal extension in advance rather than arriving late without notice.

Requesting an extension in advance

A confirmed Booking cannot be changed. If you anticipate needing additional time, contact support as far in advance as possible, as described in Minimum rental duration and availability. Any additional time is subject to the vehicle's availability and the Provider's approval.

Unreturned vehicles

If you do not return the vehicle and cannot be reached, it is treated as a serious breach of the rental agreement and may result in your full deposit being retained, along with escalation, including reporting the vehicle to local authorities as required by law.

Still need help?

See Contacting customer support.