Airport and hotel pickup

Airport and hotel pickup are among the most commonly selected delivery options for travelers.

Airport pickup

Provide your arrival flight details at booking so the Provider can track delays. The Provider arranges the meeting point at the airport and shows it on your booking confirmation.

Airport surcharge

Certain airports carry a surcharge, displayed before payment, as described in Taxes and additional fees.

Hotel pickup

Provide your hotel name and confirmation details at booking. The vehicle is typically delivered to the hotel entrance or valet area at the requested time.

Flight delays

If your flight is delayed, contact support as soon as possible. Since a confirmed Booking cannot be changed, raise significant delays, such as an overnight arrival, with support directly to see what options are available.

Still need help?

See Contacting customer support.