Cancelling a booking
Your cancellation options depend on where your reservation stands, whether it remains a Booking Request or has already been confirmed as a Booking.
Cancelling a booking request
A Booking Request does not become a confirmed Booking until the Provider has confirmed availability and you have paid the resulting invoice. At any point before payment, whether your request is still pending or the Provider has confirmed availability and issued a quote, you can cancel it directly from the booking or by contacting us through the official platform channels, with no charge committed.
Cancelling a confirmed booking
Once your Booking is confirmed, it is non-refundable by default. This applies to cancellations you initiate after confirmation, change of mind, failure to collect the vehicle, no-shows, early returns, and partial use of the rental period.
Exceptional circumstances
In rare cases, you may be offered a refund or partial refund at the discretion of the relevant Provider. We can facilitate communication with the Provider on your request but have no authority to require a refund and cannot guarantee one will be granted. See Cancellation and refund policy for full details.
Cancellations initiated by a provider
Where a Provider cancels your confirmed Booking, we will notify you promptly and attempt to identify an alternative vehicle, subject to availability. Any refund arising from a Provider-initiated cancellation is subject to the Provider's own policies.
Still need help?
See Contacting customer support.
Related articles
- Cancellation and refund policy
- How to make a reservation