Reporting an issue

We take concerns seriously and address them promptly. The following outlines how to report a vehicle problem, billing dispute, or concern about a Provider.

Vehicle condition or mismatch issues

Report such issues immediately upon pickup, before accepting the vehicle, ideally with photographs, as described in Vehicle specifications and condition. Resolution, such as an alternative vehicle, is subject to the Provider's own policies. We are not a party to condition disputes between you and a Provider.

Billing disputes

Contact support with your booking reference before disputing a charge with your bank. See Cancellation and refund policy for how refunds and disputes are generally handled.

Safety or conduct concerns

You can report a safety concern regarding a vehicle, a Provider, or a chauffeured service to our support team through the official platform channels.

Information to include in a report

Booking reference number
Description of the issue, including dates and times
Photographs or video where relevant

Still need help?

See Contacting customer support.