Contacting customer support
We provide customer support through our official platform communication channels, available at superkeys.com, in multiple languages.
Nature of support
We provide support on a reasonable-efforts basis. This does not constitute an obligation to resolve disputes, guarantee outcomes, or assume liability for a Provider's conduct.
During an accident or urgent issue
For an accident or an urgent issue during an active rental, contact us through the official platform channels as soon as possible, alongside any emergency services and, where relevant, the Provider directly. See What happens in an accident.
Disputes with a provider
We are a marketplace intermediary and are not a party to agreements between you and a Provider. We can help facilitate communication but are not obligated to mediate or resolve disputes relating to Bookings, vehicle condition, refunds, cancellations, damages, or Provider conduct, and do not guarantee any particular outcome. Contact the Provider directly in the first instance.
Still need help?
Our support team is here to help through the official platform channels.
Related articles
- Reporting an issue
- What happens in an accident