How to make a reservation
Booking your chosen vehicle takes just a few steps.
Submitting a booking request
You start a Booking Request by selecting a pickup date, time, and return date on the vehicle listing, along with delivery or pickup at the location shown on the listing. You can add any extras, such as an additional driver, a chauffeured service, or insurance options offered on that listing, before submitting the request for the Provider's review.
Provider confirmation and payment
The Provider reviews your Booking Request and confirms availability. Once availability is confirmed, you receive a quoted invoice covering the rental cost and any applicable security deposit or pre-authorization. Your Booking is confirmed only once you pay this invoice; no charge is committed before payment, and you can still cancel freely up to that point. We communicate each step, acceptance, rejection, or a request to pay, directly to you. Response times vary.
Confirmation
Once you complete payment and your Booking is confirmed, you receive booking confirmation, including the booking reference and pickup details.
Changes after booking
Once your Booking is confirmed, it cannot be changed. See Cancelling a booking and Cancellation and refund policy for what happens if you need to cancel instead.
Still need help?
See Contacting customer support.
Related articles
- Cancelling a booking
- Cancellation and refund policy
- Browsing the fleet