Member verification process
The following describes the verification process that occurs after you submit your documents.
The verification pipeline
Verification begins when you upload documents: an identity document or passport, and, for a Self-Drive Vehicle, a driving license, submitted through your account. Automated and manual checks follow, carried out by us and/or independent third-party verification providers, and may include a selfie or biometric liveness check, proof of address, and sanctions screening. We then notify you of the outcome; if you do not satisfactorily complete verification, it can result in a declined Booking Request, delays, or account restrictions.
Verification requirement
You must complete identity verification before submitting a Booking Request. License verification is additionally required for a Self-Drive Vehicle. A chauffeured service does not require license verification, since you do not operate the vehicle.
Data handling
We use your documents for identity, eligibility, and fraud-prevention purposes, including anti-money-laundering and sanctions compliance, and handle them in accordance with applicable data protection law.
Still need help?
See Contacting customer support.
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